A defined complaints procedure allows you to offer your clients a well defined approach to lodging a complaint with your organisation. This template details:
- Investigation of Complaints
- Early Resolution
- Escalations and Formal Resolution
- Consequences of Confirmed Allegations
- Consequences of Unsubstantiated Allegations
All templates purchased include 1 hour of consultation and customisation. Kindly note that after purchase/order, we will be in touch within 1 business day to arrange for a consultation to complete delivery of the template.