Complaints Procedure

R1,500.00

A defined complaints procedure allows you to offer your clients a well defined approach to lodging a complaint with your organisation.

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Description

A defined complaints procedure allows you to offer your clients a well defined approach to lodging a complaint with your organisation. This template details:

  • Investigation of Complaints
  • Early Resolution
  • Escalations and Formal Resolution
  • Consequences of Confirmed Allegations
  • Consequences of Unsubstantiated Allegations

All templates purchased include 1 hour of consultation and customisation. Kindly note that after purchase/order, we will be in touch within 1 business day to arrange for a consultation to complete delivery of the template.

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